Appointments
SōL Oasis pampers its clients by appointment only. "Walk Ins" are taken when time permits or cancelations occur. Please call prior to stopping by. For first time guests and services over $100, a 50% deposit is required. This deposit can be made via Paypal. If you have any special physical or medical considerations, please notify the spa, so that we can best prepare for your treatment.
Arrival Time *
Please arrive at least 15 minutes prior to your scheduled appointment {no less than 10 minutes} to allow plenty of time to park your car, check in, choose your nail lacquer and RELAX! *All first time clients will be asked to complete a profile card prior to services being completed.
Late Arrival
If you are going to be late, please call and let us know. Appointments will be held for 15 minutes, after this grace period, we consider this as a "NO SHOW" and the appointment may be given away. Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your treatment will end accordingly so that the next guest is not delayed.
Cancellation
We will always call to confirm your appointment and offer you an opportunity to cancel or reschedule; thus, SōL Oasis maintains a "no exception" policy for cancellations, requiring a 24-hour notice of cancellation for all services and treatments. Please keep in mind that "no shows" and "last minute cancellations" leave our nail stylist with empty appointment times. We may have also turned away other guests who could have enjoyed that time slot. In accordance with this policy, all missed appointments will be charged half of the scheduled service price to the credit card on file.
Gratuity
If you are pleased with the treatments you have just received, it's customary to give a 18-20% gratuity to your technician. If you would like to add a gratuity to your credit card, please let us know.
Gift Certificates
Gift certificates are available for all SōL Oasis treatments and in any dollar amount. Certain rules apply:
• Gift Certificates are not redeemable for cash.
• The certificates and any unused balances expire 1 year from the date of purchase purchased with SōL Oasis .
• We cannot replace lost or stolen gift certificates. Please treat it as cash and keep it in a safe place.
Pricing
Prices & treatments are subject to change. Please confirm pricing at the time of your appointment. If there are any additional services requested that will incur a charge, we will let you know prior to performing that service.
Child Policy
Our services are designed to focus on one guest at a time; for this reason and to protect us in pampering you, children under the age of 12 are not allowed in the salon or to receive services. For extenuating services, please call ahead to discuss and make arrangements.
Return Policy
Unused boutique items may be returned with a receipt within 7 days of purchase for exchange or spa credit. All sales are final for markdown, clearance or sales items, no exchange and no return.
No Chip Guarantee
We guarantee our nail work; if you experience any polish chipping within 2 days of your manicure and within 5 days of your pedicure, please contact us immediately so we can perfect your polish, free of charge. Do remember to take care in opening soda cans, packages, performing manual labor and chores – please note – your nails are not your tools!
Etiquette
To ensure the most complete experience possible, SōL Oasis is a cell phone free environment. For total relaxation, please place all cell phones, pagers and other electronic devices on silent. We do understand that emergencies do occur, but please try to keep all phone calls brief so as not to disrupt your pampering!
We do reserve the right to refuse service to anyone… in the Spirit of Love